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| Telephone Manners: What Manners ???? |
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People always agree and nod their heads with that “you’re so right” look, whenever I talk about the importance of Phone answering. It’s like “excellence in customer service” – everyone agrees, but very few practice it. If you and your team have a great phone manner and you get good positive feed back from clients, you deserve to be Congratulated! Well done and keep it up! Each month I speak to hundreds of businesses over the phone and I am constantly amazed at the percentage of people who are cold, flat and outright rude when answering the phone! Every call is potentially a business opportunity – a new client, an existing client, whatever – your phone is one of your most valuable marketing tools – learn to use it properly and train you staff and families. Smile before answering, speak clearly and in a friendly professional manner. Remember…… “Attitudes are contagious…Is yours worth catching?” |